Trump Administration Plans Chip Tariff Exemptions for Big Tech Amid AI Data Center Push 
AST SpaceMobile Joins MSCI ACWI Index as Largest New Addition, Boosting Market Visibility 
Samsung Electronics Shares Jump on HBM4 Mass Production Report 
Moderna Stock Drops After FDA Declines Review of mRNA Flu Vaccine 
FDA Rejects Review of Moderna’s Flu Vaccine Application, Shares Slide 
Amazon Explores AI Content Marketplace With Media Publishers 
xAI Co-Founder Jimmy Ba Departs as Elon Musk’s AI Startup Faces Turbulence 
American Airlines CEO to Meet Pilots Union Amid Storm Response and Financial Concerns 
Innovent Biologics Shares Rally on New Eli Lilly Oncology and Immunology Deal 
ByteDance Advances AI Chip Development With Samsung Manufacturing Talks 
Russia Signals Further Restrictions on Telegram Amid Ongoing Regulatory Disputes 
Macquarie Group Shares Jump as Third-Quarter Trading Conditions Improve Across Key Units 
DBS Expects Slight Dip in 2026 Net Profit After Q4 Earnings Miss on Lower Interest Margins 
FAA Confirms $1.5 Billion Peraton Contract as U.S. Air Traffic Control Overhaul Accelerates 
Lyft Shares Slide After Weak Q1 Profit Forecast and Surprise 2025 Operating Loss 
Samsung Electronics Sees Sustained AI-Driven Demand for Memory Chips Into Next Year 
CBA Shares Surge After Record Half-Year Profit as Rate Outlook Improves 
ATLANTA, Jan. 09, 2018 -- Jacada Ltd. (OTCQB:JCDAF), a leading global provider of solutions designed to automate customer service interactions, reduce the size of contact centers, and improve the customer experience, announced an equity investment of $4.5 million from multiple investors including Israel Growth Partners (IGP), a Private Equity investment firm and other existing shareholders. In support of Jacada’s history of solid execution and focused Customer Service Automation vision, the funds will be targeted at expediting development of innovative automation and bot technology used to drive efficiency in customer service operations.
Jacada’s 27 years of experience and technology has enabled some of the world’s largest enterprises to automate and optimize contact center and customer interactions. In addition to bringing Innovation Award winning technologies such as Jacada Agent Guidance and Visual IVR to market, Jacada’s proven experience in contact center automation solutions remains at its backbone. With Jacada Automation as a platform, the recent investment will lead to even more substantial developments in Jacada Self-Service and Assisted Service solutions including:
- Virtual Customer Assistants and Chat Bots
- Desktop Unification and Automation
- Agent Guidance
- Agent Personal Assistant
- Visual IVR
“The financial show of confidence by our investors strengthens Jacada’s ability to bring our innovative solutions and continue leading this exciting market,” says Yochai Rozenblat, CEO of Jacada. “Our vision to automate customer service operations for our clients will be realized through the innovation of our development team that stands on a solid history of contact center integration, automation, and optimization.”
About Jacada
Jacada Inc. helps enterprises to significantly reduce costs of their customer service operations by deploying automation solutions and contextual bots. From guiding the assisted service contact center agents and automating their manual tasks to fully automated self-service solutions, Jacada automates service interactions while improving customer experience. Our 27 years of experience in automating customer service processes for global enterprises, together with proven outcome-focused integration capabilities, enable worry-free deployments with lower Total Cost of Ownership. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at www.Jacada.com.
Jacada Contact
A. Lee Judge
Senior Digital Marketing Manager
Jacada
770-776-2326
[email protected]
