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Google Sued, Accused Of Knowingly Selling Broken Pixel Phones

Google Pixel.Maurizio Pesce/Flickr

When Google launched the first batch of Pixel phones, the products received mixed reactions from the industry. Many critics loved it but just as many had issues with it. Apparently, there’s a portion of customers who believe that Google sold broken devices right from the start and are now suing the company as a result.

As reported by Fast Company, these consumers took particular issue with the microphones on the Pixel phones that they bought, accusing Google of knowing about the defect and then selling the units anyway. This particular issue was actually already addressed by the company shortly after launch, with engineers attributing it to a thin crack in components essential for working audio.

In an effort to help customers get a better experience with their phones, Google had offered free repairs for the first year of the phones. Apparently, the plaintiffs who filed the lawsuit didn’t use this opportunity to have their devices fixed, which could be attributed to the random nature of the issue.

Complaints regarding Pixel phones are nothing new, either. Despite the fact that the devices had their charms, they were quite clearly defective in many ways. As a result, the law firm handling the case is actually trying to turn the lawsuit into a class action case by bringing in the second-generation units of the Pixel, as well.

That last part can be particularly problematic for Google because, as Digital Trends notes, the law firm actually has experience in beating tech giants. The firm, in question, is Girard Gibbs LLC and in a previous bout with LG, its lawyers settled a long-running lawsuit.

If the search engine company wants to avoid turning this into a major scandal, it will have to move fast. The last thing Google needs is another lawsuit in its hands, especially with regards to products it really wants to sell.

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June 22 14:30 UTC Released

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