Annie Altman Amends Sexual Abuse Lawsuit Against OpenAI CEO Sam Altman 
Paramount Skydance Secures $24B from Gulf Sovereign Wealth Funds for Warner Bros. Discovery Takeover 
UAE's Largest Natural Gas Facility Suspended After Attack-Triggered Fire 
Samsung Electronics Posts Eightfold Profit Surge Driven by AI Chip Demand 
TSMC Japan's Second Fab to Produce 3nm Chips by 2028 
Elon Musk Ties SpaceX IPO Access to Mandatory Grok AI Subscriptions 
SpaceX Eyes Historic IPO at $1.75 Trillion Valuation 
UPS and Teamsters Reach Agreement to Limit Driver Severance Program 
Ford Issues Major Recall on Over 422,000 Vehicles Due to Windshield Wiper Defect 
Tesla Q1 2026 Deliveries Miss Estimates as AI Strategy Takes Center Stage 
Private Credit Under Pressure: Is a Slow-Motion Crisis Unfolding? 
Deere & Company Agrees to $99 Million Settlement Over Right-to-Repair Dispute 
Britain Courts Anthropic Amid US Defense Department Dispute 
RBC Capital: European Medtech Firms Show Minimal Middle East and Energy Risk Exposure 
Nike Beats Q3 Estimates but China Weakness and Margin Pressure Weigh on Outlook 
ATLANTA, Aug. 01, 2017 -- Jacada, Inc. (OTCQB:JCDAF), a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers, announced today that a material transaction for the renewal of its annual subscription to Jacada’s Visual IVR solution has been executed with a Fortune 500 customer, one of America’s largest health insurance providers. The Jacada Visual IVR solution has shown positive results of enhancing both the customer and contact center agent experience.
A video accompanying this release is available at http://www.globenewswire.com/NewsRoom/AttachmentNg/96787d89-fc13-4be9-bdce-dcd718d796c6
As a result of Visual IVR implementation, Jacada’s health insurance customer has reported a significant increase in NPS scores and improvement of customer containment within self-service channels. This has been achieved through reduced call transfers and reduced customer burdens such as repeating information and re-authentication when speaking with an agent. Visual IVR has provided the company successful advancements in the digital transformation of customer experiences by enabling smooth and contextual switching between both voice and digital channels.
The Jacada Visual IVR solution provides consumers an effortless way to connect with companies from their device of choice to get immediate answers. It enables them to connect with the right people in the company efficiently and in a personalized manner. Visual IVR increases customer loyalty, decreases the cost to serve, and provides a better overall consumer experience.
“Jacada is pleased to hear the results that this customer has demonstrated. The Jacada Visual IVR solution has produced significant benefits to our customer and has received very positive feedback from its users,” says Guy Yair, Chief Executive Officer of Jacada. “We appreciate the continued relationship with this customer and will continue our dedication to being a part of their customer experience success story.”
About Jacada
Jacada Inc. enables organizations to deliver effortless customer self-service and agent assisted interactions by implementing cutting-edge mobile, smart device, and web based visual IVR solutions, as well as optimized agent desktops, and business process optimization tools. Customers can benefit from an improved customer experience at every touch point with the organization, whether at the contact center, on the mobile, the website, or at the retail store. Most Jacada deployments provide complete return on investment within the first three to seven months after deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at www.Jacada.com.
Contact: A. Lee Judge Senior Digital Marketing Manager Jacada 770-776-2326 [email protected]
