Global Interactive Voice Response (IVR) Systems Strategic Business Report 2017-2024

Dublin, Sept. 04, 2017 -- The "Interactive Voice Response (IVR) Systems - Global Strategic Business Report" report has been added to Research and Markets' offering.

The report provides separate comprehensive analytics for the US, Canada, Europe and Rest of World. Annual estimates and forecasts are provided for the period 2016 through 2024. Also, a five-year historic analysis is provided for these markets. Market data and analytics are derived from primary and secondary research.

This report analyzes the worldwide markets for Interactive Voice Response (IVR) Systems in US$ Million by the following Product Segments:

• Less than 24 Ports
• 25 to 46 Ports
• 47 to 64 Ports
• 65 and Above Port

The report profiles 81 companies including many key and niche players such as:

• [24]7 Inc. (USA)
• Aspect Software, Inc. (USA)
• AT&T, Inc. (USA)
• Avaya, Inc. (USA)
• Cisco Systems, Inc. (USA)
• Connect First, Inc. (USA)
• Convergys Corp. (USA)
• Database Systems Corp. (USA)
• Dialogic Corporation (Canada)
• DialogTech
• E-Complish, Inc. (USA)
• Enghouse Systems Limited (Canada)
• Genesys (USA)
• Mitel Networks Corporation (Canada)
• Nuance Communications, Inc. (USA)
• True Image Interactive, Inc. (USA)
• Verizon Communications, Inc. (USA)
• Voicent Communications, Inc. (USA)
• West Corporation (USA)

Key Topics Covered:

1. INDUSTRY OVERVIEW
Customer Service Automation Continues to Play a Crucial Role in Shaping Brand Experiences
Opportunity for IVR Stands Amplified Against the Backdrop of Droids Taking Over Live Customer Care Agents
IVR: Technology/Market Overview
Noteworthy Trends, Drivers & Issues
Healthy Outlook for the World Call Center Industry to Offer Trickle Down Benefits to the IVR Market
Mobile Telephony Revolution Creates Explosion in Inbound Call Volumes & Spurs Opportunities for IVR for Automating Call Handling
Continued Use of Telemarketing to Create Valuable Sales Leads, Drives Opportunities for Outbound IVR
The Ballooning eCommerce Market Fuels Demand for IVR
Choice of Recorded Voice Gains Prominence in IVR Development & Deployment
Advanced Natural Language Interactive IVR Comes of Age
The Rise of Conversational Commerce Drives the Popularity of Speech Enabled IVR
Focus On Customer Experience Monitoring Drives Home the Importance of IVR Analytics
Focus On Personalized Marketing & Customer Service Drives Opportunities for Personalized IVR
Visual IVR: The Future of Personalized & Digital IVR Experience
Cloud Based IVR Makes Its Disruptive Emergence in the Market
Growing Complexity of IVR Infrastructure Maintenance Spurs Interest in Managed IVR Solutions
Convergence of Big Data & Customer Experience Fuel the Emergence of Smart IVR Technology Solutions
Companies Step Up Efforts to Analyze IVR Data
Growing Popularity of IVR Payment Processing to Benefit Market Growth
Rise in IVR Security Threats Spurs Demand for Voice Biometrics Based IVR
Healthcare Consumerism Drives Demand for IVR in the Healthcare Industry
IVR in Clinical Research Gains Prominence
Prescription Refills Through IVR Gains Prominence in the Competitive Pharmaceutical Retail Market
Lack of Human Touch: A Key Perspective Bottleneck to Growth
Market Outlook

2. PRODUCT OVERVIEW
What are Interactive Voice Response Systems?
Application Areas
Advantages of IVR
Manage High Call Volume
Decrease Per Transaction Cost
Prioritizes Incoming Calls
Enhances First Call Resolution Rates
Automating Customer Support
24x7 Service
Eliminate Need for a Separate Customer Support Agent
Smaller Companies and Startups
Limitations
Basic Requirements for Deploying an IVR System
IVR System Development
Higher-End Tools
IP-PBX Server
IVR Protocols
VoIP
SIP
TCP/IP Protocols
What is Speech Recognition?
Infrastructure Market
Deployments at Enterprise Level
Influencing Growth
Technology Enhancements
Serving as a Medium
Potential Drawbacks
Speech Recognition Framework
Telephony Platform
Enterprise-Based Speech Recognition Applications
Network-Based Speech Recognition Applications
Voice Portals
Factors Contributing to Growth in Speech Recognition Market
Development of Speech Technology
Impending Bottlenecks
Integration
Not the Best Solution
Noisy Environments
Not Suitable
Speech Recognition
Optional than Compulsion
Lower Note of Economic Situation
Pulling Down Demand
Benefits of Speech-Enabled IVR Solutions
Speech-Enabled Applications & Services
IVR Technologies
Voice Recognition (VR)
Speech Verification or Voice Authentication
Text-to-Speech (TTS)
Audiotext
Computer Telephony Integration (CTI)
What is VoiceXML Technology?
VoiceXML Design
VoiceXML Improves Customer Service
VoiceXML Offers Benefits at Low Costs
VoiceXML
Enhancing Speech Recognition Technology
What's SALT Technology?
What are Voice Portals?
IVR in Various Communication Applications
Multi-Modal Interactions
Text Messaging
Tablets and Smartphones
Speech Recognition Interface
Unified Communications
Social Networks
Speech and Text-to-Speech Integration
Streaming Media Servers
Visual IVR
Voice Biometrics
IVR Analytics
Simplified IVR Development Environments
Multi-Channel Outbound IVRs
History of IVR Systems

3. END-USE MARKET ANALYSIS
Travel and Financial Industry: Promoters of Speech Recognition Technology
Contact Center/Call Center
Speech-Enabled IVR Systems: Imperative for Contact Centers
Role of Interactive Voice Response (IVR) Systems in Contact Centers
IVR Systems in the Banking Sector
Retail Industry
Healthcare Sector
IVRs in Hospital Settings
Role of IVRS in Educational Institution
Utilities
IVR
Public Opinion Polls

4. PRODUCT/SERVICE LAUNCHES
Ooredoo Launches IVR Payment System
Cooper-Atkins Rolls Out Advanced IVR Service for TempTrak Enterprise Monitoring System
Pindrop Unveils IVR Anti-Fraud
E-Complish Launches Advanced IVR System
Manulife Introduces IVR System in Canada
Zendesk Announces Availability of Advanced Voice in Zendesk's Cloud-Based Contact Center
Beltelecom Rolls Out Information Service through IVR System
Delhi Metro Rail Introduces IVRS Helpline
NICE Systems Unveils IVR Analytics Solution

5. RECENT INDUSTRY ACTIVITY
Monsan Deploys Dialogic PowerVille Visual IVR in the Cloud
Vocantas Inks MoU with Cogsdale
Apollo Funds to Acquire West Corporation
Lipigas to Deploy Dialogic PowerVille Visual IVR
PDX Forms Partnership With VoicePort
WTI Holdings Acquires IBM WebSphere Voice Response and IBM Unified Messaging
Radish Systems Partners with IVR Technology
Radish Systems Forms Partnership with GM Voices
Nuance Collaborates with TalkTalk to Improve IVR Experience
AGNITY Global Collaborates with Radisys
IVR Clinical Concepts Unveils New Brand Identity
TeleVoice Implements Customized IVR Solution at 360 Mortgage Group
E-Complish Enters into Partnership with Dominion Dental Services
IVR Technology Group and Jacada Forms Partnership
GM Voices Partners with Automated Voice & Data Solutions
Jacada Bags US Patent for Visual IVR Technology
Altivon Partners with TekVision Technologies
E-Complish Join Forces with Municipal Parking Services
Lockhart Power Company Selects Milsoft IVR Communications

6. FOCUS ON SELECT PLAYERS

7. GLOBAL MARKET PERSPECTIVE

For more information about this report visit https://www.researchandmarkets.com/research/jvnrdg/interactive_voice

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