iPass Partners with Tech Data to Improve Operational Efficiency and Quality of Service While Reducing Operating Expenses

REDWOOD SHORES, Calif., May 08, 2018 -- iPass Inc. (NASDAQ:IPAS), a leading provider of global mobile connectivity, today announced it is expanding its partnership with Tech Data to streamline its operations by outsourcing its tier one support and a portion of its customer management services globally. Effective June 1, the deal will enable iPass to focus on its core business of bringing connectivity management solutions and big data to enterprises and carriers.

Tech Data is the leading end-to-end distributor of technology products, services and solutions around the world. The alliance represents a strategic shift for iPass, allowing it to improve operational efficiency and quality of service with best in class customer service and support, while mitigating risk, freeing up capital, and driving revenue growth for its core business.

“We believe working with Tech Data will help us optimize our operating expenses, increase customer satisfaction and help us reach a new standard of operational excellence,” said Patricia Hume, iPass chief commercial officer. “We are delighted to partner with Tech Data to extend high quality customer care to our entire customer base, both our large enterprises as well as our burgeoning small and medium business segment. This deal truly embodies our core value of putting our customers first.”

“Our partnership with iPass is a great example of how Tech Data’s end-to-end portfolio brings complete solutions to our customers,” said John O’Shea, senior vice president, Global Lifecycle Management Services at Tech Data. “Enhancing our distribution relationship by now also providing customer management and support services will deliver operational efficiencies that iPass can leverage to achieve its committed business outcomes.”

About iPass, Inc.

iPass (NASDAQ:IPAS) is a leading provider of global mobile connectivity, offering simple, secure, always-on Wi-Fi access on any mobile device. Built on a software-as-a-service (SaaS) platform, the iPass cloud-based service keeps its customers connected by providing unlimited Wi-Fi connectivity on unlimited devices. iPass is the world’s largest Wi-Fi network, with more than 64 million hotspots around the globe, at airports, hotels, train stations, convention centers, outdoor venues, inflight, and more. Using patented technology, the iPass SmartConnect™ platform takes the guesswork out of Wi-Fi, automatically connecting customers to the best hotspot for their needs. Customers simply download the iPass SmartConnect app to experience unlimited, everywhere, and invisible Wi-Fi.

iPass® is a registered trademark of iPass Inc. Wi-Fi® is a registered trademark of the Wi-Fi Alliance. All other trademarks are owned by their respective owners.

iPass Media Contact
Alex Crawshaw
Spark Communications
+44 (0) 20 7436 0420
[email protected]