Associate Professor, Sociology and Social Policy, The University of Queensland
Paul holds degrees in computer science/pure mathematics, sociology/social policy and higher education. Prior to becoming an academic, he worked in the Australian Public Service.
After the robo-debt debacle, here's how Centrelink can win back Australians' trust
Mar 21, 2017 09:47 am UTC| Insights & Views Business
The ongoing furore over Centrelinks automated debt recovery program has highlighted a perfect storm of poor and worsening service delivery in the federal governments premier service delivery agency. The extent of...
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