Senior lecturer, University of South Africa
Consumers have various privacy expectations, but organisations do not always seem to meet it. This is critical in an age where data privacy legislation such as the GPDR or POPIA regulates processing of personal information. Organisations must ensure that they comply, but also that consumer privacy expectations are met. The privacy culture in a country, organisation or social group must also be understood and integrated in compliance plans.
I hold a Phd IT in information security culture with a CISA and CIPT certification. I am also a Certified Ethics Officer and have published in a number of accredited journals and conference proceedings. I have been working in academia since 2014 after 13 years in industry.
Consumers expect that organisations will respect their privacy. For instance, when you buy something online, you take it for granted that your bank details will be kept secure. Or if you provide your identity number at a...