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Ticket distribution platform Ticketfly was forced to temporarily cease its online services on early Thursday, confirming that it suffered a series of cybersecurity issues.
Ticketfly went offline on Thursday at 6 a.m. ET due to security issues with the company’s online services, CNET reports. As of this writing, the Ticketfly official website is still unavailable.
Upon opening the website, patrons will be met with an advisory, which reads, “Following a series of recent issues with Ticketfly properties, we've determined that Ticketfly has been the target of a cyber incident. Out of an abundance of caution, we have taken all Ticketfly systems temporarily offline as we continue to look into the issue.”
It is still unknown how long before the company will be able to resolve these cybersecurity issues. For the meantime, tickets and event updates can be viewed on their official social media pages.
While Ticketfly did not provide specific details on the attacks, reports say that a hacker named IShAkDz has already admitted to targeting the company’s online services after he gained control of the website. He posted a message for everyone to see.
The message, which was reportedly seen as early as Thursday, 12 a.m. ET, was brief but had a very intimidating tone. “Your security down, I'm not sorry. Next time I will publish database,” the hacker wrote.
A Twitter user confirmed that the hacker was able to collect user data, which was downloadable up until the time of his social media posting. The hacker told CNET that he or she has already contacted the company and posted a ransom of 1 Bitcoin, which currently converts to over $7,400.
Ticketfly has put up an FAQ page dedicated to the cyber issue but only stated that “some client and customer information” was compromised. However, Motherboard reported that it has verified that at least six of the leaked data were accurate. This means that the hacker has legitimately gained access to private data, including names, phone numbers and email and home addresses of Ticketfly customers and employees.
