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KT may be sued for slow internet service

Photo by: KT/Facebook

KT Corp. that is formerly known as Korea Telecom is the largest telecom company in South Korea. It is also one of the country’s top telecom carriers and included in the “big three.”

As per The Korea Herald, KT Corp. is now facing issues as it can be sued for the internet service that it provides. Based on the report, subscribers are complaining about the internet speed because they are not getting the 10-gigabit-per-second internet speed that is indicated in their plans.

Possible class-action lawsuit for KT

The subscribers further alleged that KT also offered services and had people subscribed to plans even if they are living in areas that do not have the facilities yet to accommodate high-speed internet services that the company is supposed to provide. Because of this, the telecom firm is potentially facing a class-action lawsuit.

Since KT will not be able to provide the internet speed indicated in the plans due to the lack of proper infrastructure, then the subscribers may end up paying for the kind of service that they will not be getting. This situation is enough for KT to be sued, as per the experts.

Kim Jin Wook, a lawyer from a law firm in Seoul, revealed on Wednesday, May 5, that he is looking for people who will sign as plaintiffs so he can file a class-action lawsuit against the company.

“According to media reports, there are speculations that telecom carriers intentionally subscribed customers on gigabit internet plans though they are living in regions where gigabit internet is unavailable,” the attorney said. “If these speculations turn out to be true in a further investigation, telecom carriers should be held legally accountable for deceiving customers with contracts.”

The lawyer added that they will also file a complaint before the Ministry of Science and ICT so that the matter could be investigated. The result of this probe will be the basis to see if they can proceed with the filing of a lawsuit against KT.

Not the first case of complaint

KT recently apologized to a subscriber who aired his complaint about internet speed via YouTube. He said that his connection is slower than what was in his plan. This led to the major telecom companies being scrutinized last month.

Korea Joongang Daily reported that this also prompted Kim Hyun, the Korea Communications Commission (KCC) vice-chairman, to launch an investigation on three major telecoms to check if the subscribers are getting the internet service they have been paying for.

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