Reader in Marketing, Brunel University London
My research focuses on the role of technology in interactions between firms and their customers. One stream of work looks at the impact of technology on customer insight, and includes projects such as ‘the potential of digital footprints for customer profiling’. The other stream looks at the impact of technology on targeted interactions, and includes projects such as the ‘role of social media in customer service’.
Facebook ten year challenge: how our need to belong trumps our distrust of social media
Feb 10, 2019 10:50 am UTC| Insights & Views Technology
When the ten year challenge began doing the rounds on social media, people rushed to post profile pictures of themselves from 2009, side by side with one from 2019, to highlight how much they had changed (or not) in the...
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February 21 09:30 UTC Released
GBPSNCR, MM GBP
Actual
-25.434 Bln GBP
Forecast
Previous
21.278 Bln GBP
February 21 09:30 UTC Released
GBPSNB, MM GBP
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-15.759 Bln GBP
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-11.05 Bln GBP
Previous
2.112 Bln GBP
January 31 00:00 UTC 556537m
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Forecast
2016 bln ARS
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Bln AR bln ARS
January 31 00:00 UTC 556537m
ARAnnual Primary Balance*
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Forecast
2016 bln ARS
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Bln AR bln ARS
January 22 19:00 UTC 568357m
ARTrade Balance
Actual
Forecast
Previous
-1541 %
January 31 00:00 UTC 556537m
ARAnnual Primary Balance*
Actual
Forecast
2016 bln ARS
Previous
Bln AR bln ARS
January 22 19:00 UTC 568357m
ARTrade Balance
Actual
Forecast
Previous
-1541 %
January 31 00:00 UTC 556537m
ARAnnual Primary Balance*
Actual
Forecast
2016 bln ARS
Previous
Bln AR bln ARS
January 31 00:00 UTC 556537m
ARAnnual Primary Balance*
Actual
Forecast
2016 bln ARS
Previous
Bln AR bln ARS
January 31 00:00 UTC 556537m
ARAnnual Primary Balance*
Actual
Forecast
2016 bln ARS
Previous
Bln AR bln ARS