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BOSTON, Feb. 10, 2016 -- Online media business Subscription Insider published a new guide: “Customer Service Handbook: The Essential Guide for Subscription Businesses.” The 48-page handbook provides step-by-step details and proven methodologies – tailored for subscription businesses – for establishing, staffing and running an effective customer service department.
“While the impact of subpar customer service is growing more consequential than ever, many subscription businesses are still struggling to get it right,” said Subscription Insider CEO and publisher Kathy Greenler Sexton. “Our new handbook educates readers on the basics of customer service structure, techniques, tools and best practices and provides step-by-step details of proven methodologies for establishing, staffing and running an effective customer service department.”
The new handbook helps readers understand the basics of customer service and learn advanced concepts, including: setting up and growing a customer service department, establishing clear escalation procedures and handling unreasonable customers (especially unreasonable refund requests). The handbook includes more than 20 checklists, decision-trees and specific examples to jump-start successful customer service operations.
Chapters of Subscription Insider’s “Customer Service Handbook: The Essential Guide for Subscription Businesses” include:
- Customer Service: The Basics
- Establishing a Customer Service Department
- Outsourcing Customer Service
- Handling Common Customer Service Questions
- Your First Customer Service Hire
- Scaling Your Customer Service Team
“Customer Service Handbook: The Essential Guide for Subscription Businesses” is available at http://www.subscriptioninsider.com/products/Customer-Service-Handbook-The-Essential-Guide-for-Subscription-Businesses.cfm.
About Subscription Insider
Subscription Insider, an online media business owned and operated by Authority Media Network, LLC, delivers intelligence on how to build, market and sell subscription-based products and services. Through exclusive news, research and tools (including case studies, trend reports, buyer guides, tutorials and best-practice information), Subscription Insider provides the industry's most authoritative how-to guidance on running subscription businesses more profitably. For more information, please visit www.subscriptioninsider.com or call 800-764-9133.
Jani Spede Jani Spede Public Relations [email protected] 866-923-9980 ext. 1
