Metaswitch Cloud Contact Center Solution Extends EarthLink’s Enterprise Service Portfolio

ATLANTA, March 16, 2016 -- EarthLink (EarthLink Holdings Corp.,) (NASDAQ:ELNK) a leading network services provider dedicated to delivering great customer experiences, today announced it is achieving success through the use of the Metaswitch Cloud Contact Center solution, powered by Telax. The EarthLink Hosted Contact Center solution, deployed in early 2015, has been implemented with several mid-market and enterprise clients enabling a better customer experience. This offering, combined with EarthLink’s best-in-class network, provides a holistic solution for mid-market and enterprise contact centers.

Metaswitch Cloud Contact Center enables EarthLink to offer the highest voice quality and reliability to its business customers’ help desk, customer service, sales and billing departments while keeping its own capital expenses and support costs low.

“We saw a big opportunity to add Contact Center functionality to our suite of hosted voice and managed network services.  The Metaswitch solution is the most flexible and functional we’ve found,” said Scott Yelton, director of product management for EarthLink. “Our customers view their contact centers as absolutely business-critical, and Metaswitch helps ensure we are able to reliably exceed their customers’ expectations.”

EarthLink is a leading managed network services provider dedicated to delivering great customer experiences in a cloud connected world. The company helps thousands of multi-location businesses securely establish critical connections in the cloud.

Metaswitch’s powerful Cloud Contact Center capabilities such as intelligent skill-based routing, customized analytics and workforce management provide EarthLink customers the tools they need to run and manage their contact center effectively and improve customer interactions. The solution enables full multichannel engagement for voice, email, social media and chat, so agents can communicate with customers in whatever way suits the situation best.

“As contact centers are moving from the premises into the cloud, the multi-billion market is ripe for communications service providers. EarthLink is realizing this opportunity while providing its business customers with the best-in-class contact center capabilities,” said Chris Carabello, senior director of product marketing for Metaswitch. “We are very pleased that they chose our Cloud Contact Center as the basis of their offering and look forward to continuing to work closely together to ensure that they continue to exceed customer expectations.”

About EarthLink

EarthLink (EarthLink Holdings Corp., NASDAQ:ELNK) is a leading network services provider dedicated to delivering great customer experiences in a cloud connected world. We help thousands of multi-location businesses securely establish critical connections in the cloud. Our solutions for cloud and hybrid networking, security and compliance, and unified communications provide the cost-effective performance and agility to serve customers anytime, anywhere, via any channel, or any device. We operate a nationwide network spanning 29,000+ fiber route miles, with 90 metro fiber rings and secure data centers that provide ubiquitous data and voice IP coverage. To learn why thousands of specialty retailers, restaurants, franchisors, financial institutions, healthcare providers, professional service firms, local governments, residential consumers and other carriers choose to connect with us, visit us at www.earthlink.com, @earthlink, on LinkedIn and Google+.

About Metaswitch Networks

Metaswitch is powering the transition of communication networks into a cloud-based, software-centric, all-IP future. As the world’s leading network software provider, we design, develop, deliver and support commercial and open source software solutions for network operators. Our high performance software runs on commercial, off-the-shelf hardware, as appliances or in the cloud. We package this software into solutions that are redefining consumer and business communications and enabling the interconnection between diverse network services and technologies. We also apply our software development expertise to removing network virtualization complexities in the data center, with a solution that easily scales and secures workload interconnection in support of mission-critical IT and real-time communication applications. For more information, please visit: http://www.metaswitch.com.

Copyright © 2016 Metaswitch Networks. “Metaswitch” and “Metaswitch Networks” are registered trademarks. Brands and products referenced herein are the trademarks or registered trademarks of their respective holders.

Media
Randi Drinkwater
404-709-3404
[email protected]