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UNIVERSAL CITY, Calif., May 05, 2017 -- Mariner Health Central, Inc. renewed its commitment to fostering an environment of quality service at each client facility that was the focus of last year’s training at the Disney Institute and recognition dinner at the Disneyland Hotel by hosting its 2nd Annual Leadership & Customer Relations Training Conference and its 8th Annual Employee Recognition Dinner for its client facilities at the Hilton Universal City on March 16th and 17th.
This year’s Leadership and Customer Relations Training was led by Mariner Health Central’s Regional Director of Customer Relations, Kimberly Auvil. The position was recently created to drive Mariner Health Central’s commitment to helping its client facilities foster an environment of quality service to enhance the customer experience. “Customer relations is one of the key critical components to the success of any business. It is what sets a company apart from the competition. We, at Mariner Health Central, are committed to making customer relations one of our top focuses for 2017 and the years to follow," said Ms. Auvil.
“Kimberly did a fantastic job of energizing the room and motivating active participation by both our client facilities and the consultants,” said Christine Zack, Executive Vice President, Chief Strategy Officer, for Mariner Health Central, Inc. “The level of engagement that Kimberly commanded was impressive and there were many team-building exercises that continued beyond the allocated time because no one wanted the training to end.”
The finale to the training was an Employee Recognition Dinner, where Ms. Auvil served as the Master of Ceremonies, along with her colleagues, Don Patterson and James “Woody” Woodward. The dinner featured client facility employees who were recognized for their commitment to quality care and the patient experience. The highlight of dinner involved the presentation of the Facility of the Year Award to Jenik Akopian and her team at Autumn Hills Healthcare Center, located in Glendale, California.
About Mariner Health Central, Inc.
Mariner Health Central, Inc. operates under the trade name Mariner Health Care and provides operational, clinical and administrative support services to skilled nursing facilities in California. Mariner Health Central’s client facilities offer skilled nursing, rehabilitation, social and nutritional services, activity programs, and other related services.
Contact: Eric W. Rose (213) 741-1500 X 525 or [email protected]
