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BOSTON, Sept. 29, 2016 -- LogMeIn, Inc. (NASDAQ:LOGM) announced today that it has been named Frost & Sullivan’s 2016 Company of the Year in the Remote Support Technology Industry for its video support solution Rescue Lens.
To determine Company of the Year recipients, Frost & Sullivan’s global team of analysts identifies companies that demonstrate outstanding delivery of best practices in growth, innovation, and leadership. These companies focus a keen eye on the future and drive innovation that anticipates upcoming needs, often being first to market with new solutions. They deliver the best products at optimal prices to maximize customer value and are growth leaders in their respective industries. LogMeIn was awarded the honor this year for the strong performance of its Rescue Lens solution and an overall vision that seeks to impact the remote support and customer engagement markets.
“There are few limits to the use cases with Rescue Lens,” said Brendan Read, Industry Analyst at Frost & Sullivan. “Whether we are talking about traditional IT use cases, insurance claims, field service, or manufacturing, Rescue Lens helps customer support agents quickly and easily answer questions and remediate issues. By adding video to the arsenal of tools, contact centers across industries can become an integral profit-and-loyalty enhancing part of the omni-channel customer experience.”
Rescue Lens is a video-aided support capability designed to address the needs of today's connected customer. Using a secure, live camera feed from a customer's or employee's mobile device, Rescue Lens empowers customer service agents to see and remotely assist with product issues that are reported by customers, employees, or other field technicians as if the product was directly in front of them. Customer service staff can now remotely guide users through product setup, troubleshooting, problem resolution for virtually any connected or yet-to-be-connected product. As a result, companies can reimagine how they deliver customer service, field service, and IT support to help reduce returns, decrease costly onsite support costs, boost customer satisfaction, and even create new service offerings.
“At LogMeIn, innovation and market leadership is core to our DNA,” said Dave Campbell, Vice President of Customer Engagement & Support at LogMeIn. “With Rescue Lens, we are continuing that long-standing tradition by bringing to market a first of its kind support solution. We have loved watching the popularity of Rescue Lens grow not only with traditional IT and help desk support teams, but across a variety of industries, and are thrilled to be recognized for those efforts.”
About LogMeIn, Inc.
LogMeIn, Inc. (NASDAQ:LOGM) simplifies how people connect to each other and the world around them. With millions of users worldwide, our cloud-based solutions make it possible for people and companies to connect and engage with their workplace, colleagues, customers and products anywhere, anytime. LogMeIn is headquartered in Boston with offices in Bangalore, Budapest, Dublin, London, San Francisco, Sydney and Washington, D.C.
Contact: Alison Parker [email protected]
