Glasswing Ventures Leads $8M Series A In Talla’s A.I. Driven Service Desk

BOSTON, June 19, 2017 -- Talla, the leader in intelligent conversational service desks for the enterprise, announced today it has raised $8.3 million in a Series A round of financing. Leading the investment is Glasswing Ventures with additional participation from PJC, and previous investors Avalon, Pillar, and Launch. This additional investment will be used to expand sales and marketing efforts and continue to invest in Talla’s advanced natural language processing infrastructure.

Talla’s Service Assistant product gives businesses the ability to use artificial intelligence to automate their service desk processes through chat. With Talla, IT and HR questions and requests can be created and answered automatically for employees directly through chat platforms like Slack, Microsoft Teams, or Talla’s own web-based TallaChat. Employees get a faster, improved self-service experience through utilizing Talla’s chat-based product powered by A.I. and machine learning. Admins see a drastic reduction in tickets - as much as 50% - by having commonly-asked questions answered automatically. Overall, the enterprise benefits from an improved employee experience and time savings for employees and admins alike. Talla can be used both as a standalone service desk or alongside traditional service desks.

Rob May, CEO and Co-founder of Talla said, “At Talla, we believe that bots and A.I. are the future of work. Employees are already using chat to communicate within an organization, and chatbots like Talla give businesses the ability to automate their service desk with A.I., streamline communications, and make the entire organization more productive. We are excited to partner with Glasswing Ventures to take Talla to the next stage given their focus on A.I. companies and track record of success.”

“At Glasswing Ventures we look for founders like Rob May, who are leveraging AI to solve the needs of the connected world,” said Rudina Seseri, Founder and Managing Partner at Glasswing Ventures. “Talla is a category maker, delivering a transformational enterprise SaaS solution, an "all-in-one" machine intelligence powered platform that enables enterprises to address and automate everyday IT and HR requests. We are excited to announce the addition of Talla to our portfolio. Talla’s capabilities are harnessing the power of AI to revolutionize the way employees access information, enhance productivity and manage tasks.”

Over 2,000 companies use Talla to work smarter. “At rLoop we use Talla to manage and automate HR, IT, and engineering requests and tasks,” said Brent Lessard, Co-founder of rLoop. “We have hundreds of team members distributed across multiple locations and timezones, so finding ways to keep everyone productive and informed is critical. With Talla, we are automating our onboarding, request management, and answering frequently asked questions. Our team was already using Slack to communicate on a day-to-day basis, and Talla vastly improves the employee experience for everyone involved.”

To get started with Talla, visit http://www.talla.com.

About Talla:
Talla is your Service Assistant, bringing an A.I.-powered service desk to HR, IT, and other internal service teams. Manage and prioritize inquiries, automate answering FAQs, and proactively educate your employees, all within chat apps like Slack and Microsoft Teams. Deliver a better employee experience to your team and keep everyone knowledgeable, engaged, and productive. Founded in 2015, Talla is based in Boston, MA. To get started, visit http://www.talla.com.

About Glasswing Ventures:
Glasswing Ventures is an early-stage venture capital firm dedicated to building the next generation of AI technology companies that address the connected world and the security of the ecosystem. For more information please visit: http://glasswing.vc

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