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BOCA RATON, Fla., May 25, 2017 -- Today, ADT LLC, a leading provider of security and automation solutions for homes and businesses, celebrated one of its LifeSaver events at the Georgia home of ADT Customer Dot Brown.
Brown believes her life was saved after experiencing a home fire in January. That’s when she was awakened in the middle of the night by the piercing sound of her ADT alarm. Thinking it was a burglar, Brown grabbed her pistol and walked out of the bedroom to investigate.
Seconds later, ADT Dispatcher Tiffany Chantaca phoned Brown from ADT’s Customer Care Center in Texas where the alarm signal was received. Chantaca told Brown her smoke detector had activated and the fire department was on its way. She advised Brown to evacuate.
Seeing and smelling smoke, Brown was exiting her home when a policeman rushed in and exclaimed, “Your house is on fire.” As the officer helped Brown outside, he noticed the pistol still in her hand.
“In the excitement of the fire, I didn’t realize I was still carrying my pistol,” said Brown. “I handed it to the officer for safe keeping.”
Minutes later, firefighters from Baldwin County Fire Rescue arrived and battled the blaze. They even sawed out part of the floor to reach joists which were still smoldering. Investigators determined an electrical short in the home’s HVAC system sparked the fire.
Even though the fire was contained, heavy smoke created significant damage causing Brown to live three months in a motel. Now back in her home of over 40 years, Brown was glad to meet all those who helped save her life, including Chantaca.
“I gave her a big hug and thanked her for saving my live,” said Brown.
“What a thrill meeting Mrs. Brown and hearing her amazing story,” said Chantaca. “I am proud to have played a part in keeping her safe.”
Chantaca received an ADT LifeSaver Award along with four other ADT employees who sold, installed and serviced Brown’s security system.
ADT also presented $5,000 to the fire department. Accepting was Chief Troy Reynolds who said, “At least 36 people have died in home fires in Georgia since January 1. We are glad Mrs. Brown was not one of those casualties.”
About ADT
ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse® interactive home and business solutions, and health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida.
Media Relations Bob Tucker tel: +1 561.988.3619 [email protected]
