HP Launches Device as a Service for Apple to Solve Major Customer Pain Point

News highlights

• HP expands Device as a Service (DaaS) offering to include iPhone, iPad, Mac, and other Apple devices
• HP VR solutions, including HP Z4 Workstation and HP Windows Mixed Reality VR headset, now available as a service
• HP Service Experts to provide superior endpoint management through new analytics capabilities
• HP Tech Café Market offerings enhanced to provide customer-friendly vending and storage solutions  

PALO ALTO, Calif., Feb. 15, 2018 -- HP Inc. (NYSE:HPQ) today unveiled an expansive new set of Device as a Service (DaaS)¹ offerings for customers and channel partners, including the launch of DaaS for Apple. HP will provide support for iPhone, iPad, Mac, and other Apple devices used by commercial customers in mixed operating system (OS) environments. The company also introduced new virtual reality (VR) solutions and predictive analytics capabilities available as a service to support a broader range of customer needs.

“Our customers are seeking new ways to better manage the expansion of device types and operating systems across their workforce. With the launch of DaaS for Apple, HP is offering the leading multi-OS device management solution and raising the bar on service delivery,” said Bill Avey, global head and general manager, Personal Systems Services, HP Inc. “Our expanded support for mixed operating system environments across every phase of the device lifecycle, combined with our continued expansion into VR and data analytics, is providing smart, simplified solutions for the modern workforce and unlocking new growth opportunities for our customers, our channel partners, and our business.”

The growth of HP DaaS comes as corporate IT departments are seeking new ways to manage both HP and other manufacturer devices more efficiently and effectively. HP has delivered strong growth in its services business, with HP DaaS now available from nearly 100 channel partners around the world.

The right devices for the job

As part of HP’s expanded DaaS offering, customers will be able to pair iPhone, iPad, Mac, and other Apple devices with HP’s world-class support, managed services, and analytics. HP estimates that by 2020 there will be 9 billion commercial devices worldwide², with an average of four devices per user³. Mixed-device environments are the norm in today’s world and becoming increasingly difficult and costly for organizations due to the number of devices, managing multiple device types, OSes, and vendors.

HP is embracing mixed-device environments by offering complete solutions to customers extending far beyond HP-manufactured hardware. DaaS for Apple is the latest example, currently offered directly from HP in the U.S. with plans to expand to other countries and select channel partners over the next year.

Additionally, the HP DaaS product line includes the latest and most innovative HP devices. The new HP Virtual Reality solutions, including the HP Z4 Workstation and HP Windows Mixed Reality VR headset, are now available as a service through HP DaaS. The HP Z4 Workstation is ideal for design, engineering, simulation, and visualization, and it can easily handle tasks that require high-frequency processing, multiple cores and high-powered GPUs. The HP Windows Mixed Reality VR headset delivers a stunning immersive computing experience due to its1440x1440 resolution per eye and up to a 90Hz refresh rate⁴. Users will enjoy six degrees of freedom, no tracking boundaries, and the included wireless motion controllers.

Analytics, insight, and unified endpoint management

According to IDC⁵, 63 percent of commercial IT managers say their resources are drained by device management and would like to be able to focus on other IT projects such as mobility, business applications, and security initiatives. To help free up resources, HP is expanding its real-time hardware analytics and proactive device management capabilities. This service from HP enables customers to analyze hardware performance, detect potential problems in advance, and proactively implement corrective actions. The unique data analytics capabilities of HP DaaS are now available on Windows, Android, iOS, and macOS devices – creating a multi-OS solution that’s designed to boost IT efficiency and improve employee experiences.

Tailored solutions and maximum flexibility

HP DaaS agreements can also be tailored to fit customers’ unique needs by easily adding specific device lifecycle services. Today the company introduced HP Tech Café Market Enhanced, an end-to-end vending and storage solution that provides instant access to accessories and 24/7 lockers for device swaps or repairs. In addition to vending and storage, HP will manage the ordering, replenishment, and reporting for customers. The solution supports the needs of an increasingly mobile workforce and significantly simplifies life for IT departments.

For more information about HP Device as a Service, please visit www.hp.com/go/DaaS or see us at Mobile World Congress 2018 in Barcelona on February 26 – March 1, 2018.

About HP

HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. More information about HP Inc. is available at http://www.hp.com.

1. HP DaaS plans and/or included components may vary by region or by Authorized HP DaaS Service Partner. Please contact your local HP Representative or Authorized DaaS Partner for specific details in your location. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
2. HP Proprietary Research, 2017
3. Strategy Analytics Global Internet Device Forecast Report, 2014
4. To enable full 90 fps performance on the VR headset, an HDMI 2.0 or later connection is required with the graphics solution provided by the PC
5. IDC Commercial IT Needs and Biggest Challenges: IDC DaaS Americas Study, October 2016

Christina Wahl, HP
[email protected]