HDI 2018 Offers Most Interactive Program to Date with Sessions from Microsoft, Coca-Cola, Southwest Airlines & More

COLORDADO SPRINGS, Colo., Jan. 17, 2018 -- HDI, the leading membership association and certification body for service and support professionals, announces its most interactive program to date for its 2018 event in Las Vegas. New program highlights will allow for attendees to hear from experts at powerhouse companies while participating in show-and-tell style demonstrations, learning about unique case studies, getting hands-on training in expanded workshops and more.

HDI 2018 Conference & Expo will take place April 10–13, 2018 at the MGM Grand in Las Vegas, NV. For more information on Early Bird pricing and to register before February 16^th, visit: HDIConference.com.

“We’re thrilled to announce a program for our 2018 event that spans diverse industry subjects in an educational and interactive format,” said Joy Sobhani, Group Event Director, HDI. “Attendees will have the opportunity to network with industry experts while discussing key processes, learning new strategies and experiencing hands-on demonstrations of breakthrough technologies.”

Each new event feature focuses on specific trends and topics that can be used to implement immediate change within an organization. Through these new interactive sessions, attendees can ask peers and thought leaders their pressing questions and learn first-hand about the processes they use at their own organizations.

New 2018 Program Highlights:

Case Studies: April 11 – 13
This year’s conference hosts its largest case study offering to date, featuring impressive new companies such as Microsoft, PepsiCo, Coca-Cola, Southwest Airlines, Black Board and more. Each cutting-edge case study provides insight into real experiences these organizations have faced, and will take a deep dive into the strategies used and key lessons learned when achieving organizational success.

2-Hour Workshops: April 11 – 13
New 2-hour workshops have been added to the 2018 conference schedule to account for a detailed and hands-on approach to important industry subjects. Spanning two session blocks, these workshops cover topics such as crowdsourcing, strategic service sourcing and team building. Attendees will have ample time to delve into these workshops and learn innovative new skills that can be implemented at their own organizations.

TECHTalk: April 13, 9 – 10 AM
For the first-ever TECHtalk session, Rae Ann Bruno, President of Business Solutions Training, Inc., and Jeff Rumburg, Managing Partner of MetricNet, will answer any and all questions related to staffing desktop support. Attendees will walk away with a proven methodology for determining desktop support headcount, identifying “shifting left” and learning how to become more productive and efficient in the workplace. For more information on this TECHTalk, please visit: ubm.io/TECHTalk

Ask the Wizard: April 11, 3 – 4 PM
This unique session gives attendees the opportunity to ask the ‘Workforce Management Wizard,’ Todd Gladden, VP of US operations for Planmen Consultancy, LLC, any questions they may have regarding workforce management. Gladden will provide proven strategies and techniques for scheduling, staffing and forecasting in a support organization. Attendees will also have the opportunity to provide their own input and advice to peers, making for a dynamic and informative session. For more information in this session, please visit: ubm.io/WFMWizard

Show-and-Tell: April 11 – 13
These sessions follow an all-new “show-and-tell” style format, where industry experts demonstrate their latest innovations while giving insight into how their product works, how it was developed and the benefits it can have on an organization. These detailed sessions allow for attendees to receive a first-hand look at the newest technologies impacting the IT service management industry.

Hakkasan Conference Party: April 12, 7 – 10 PM
This year’s conference party is taking place at the world-famous Hakkasan Las Vegas Nightclub. This new location offers a fun and entertaining environment for attendees to celebrate with peers, network with potential partners and get inspired by pioneering thought leaders within the IT service management industry. To learn more about this year’s conference party and the other networking opportunities at HDI 2018, please visit: hdiconference.com/conference/networking

To learn more about the HDI 2018 Conference & Expo program, please visit: hdiconference.com/conference/schedulenew.aspx

Register for HDI 2018
To register for the HDI 2018 Conference & Expo, please visit: HDIConference.com.

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About HDI
Founded in 1989, HDI is the first membership association and certification body created for the service and support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at www.ThinkHDI.com.  HDI is organized by UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit www.ubm.com for the latest news and information about UBM. 

Media Contact:
Heather Donner
HDI
[email protected]