S. Korea’s luxury hotels ditch disposable amenities to the dismay of guests

South Korea’s luxury hotels are replacing disposable amenities with dispensers to the disappointment of guests as the Ministry of Environment begins restricting them at accommodation facilities.

Hotel Lotte introduced large dispensers at all Lotte Hotel, L7, Lotte City Hotels, and Signiel hotels.

Meanwhile, Josun Hotels & Resorts and Hotel Shilla also introduced dispensers at some of their properties in the country.

Some of the disappointed customers have been collecting amenities from a variety of hotels or selling them on online secondhand stores.

According to a hospitality industry official, such disposable amenities relate to customer loyalty, which is why hotels are deeply concerned about their designs and concepts.