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NEW YORK, March 15, 2017 -- Atera, developer of the cloud-based IT automation platform that combines Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and remote access into one powerful solution, today announced that Sharon Peer has joined the company as vice president of Customer Success. In this role, Peer will be responsible for the strategic direction of the company’s customer support efforts globally to ensure Atera’s partners are receiving the highest quality of care. He will report to Gil Pekelman, chief executive officer at Atera.
“Sharon Peer is an exciting addition to the Atera team in the newly formed position,” said Pekelman. “Sharon brings with him an incredible amount of experience in management, customer relations, and support. He has a sharp focus on ensuring Atera’s partners receive a higher level of service, customer experience, and technical support when they need it. Bringing Sharon on-board reaffirms our commitment to the success of our MSP partners.”
Before joining Atera, Peer was the vice president of Customer Support at SysAid Technologies, a leading provider of IT service management (ITSM) solutions. In this role, he managed a team of more than 30 customer support professionals globally. During his time at the company, he created new processes that improved overall delivery time and customer satisfaction. Prior to SysAid Technologies, Peer held multiple managerial roles at Teva Pharmaceutical Industries, the top generics-focused pharmaceutical company in the world. He earned his bachelor’s degree in Humanities and Social Sciences from The Open University of Israel, and he received his ITIL® Foundation Certificate in IT Service Management.
“I am thrilled to join the Atera team and enable the company’s community of MSPs to thrive with our technology,” said Peer. “I have dedicated my career to helping customers succeed, and I look forward to working with the Atera team to find new, creative, and more efficient ways to better serve our partners globally and make sure they get the best out of our product.”
Atera makes it fast and easy for MSPs to migrate their customers to the platform. To learn more about Atera, please call (877) 211-4666, or email [email protected]. MSPs seeking to efficiently and effectively run their businesses should sign up for a 30-day free trial today via www.atera.com.
About Atera
Atera is the developer of the cloud-based IT automation platform that combines RMM, PSA, and remote access into one powerful solution. Atera’s all-in-one innovative platform offers MSPs improved operational efficiency, seamless integration, end-to-end management, and disruptive pricing. To learn more, visit www.atera.com.
Media Contact Amanda Lee ARL Strategic Communications for Atera 727-272-0781 [email protected]
