Reader in Marketing, Brunel University London
My research focuses on the role of technology in interactions between firms and their customers. One stream of work looks at the impact of technology on customer insight, and includes projects such as ‘the potential of digital footprints for customer profiling’. The other stream looks at the impact of technology on targeted interactions, and includes projects such as the ‘role of social media in customer service’.
Facebook ten year challenge: how our need to belong trumps our distrust of social media
Feb 10, 2019 10:50 am UTC| Insights & Views Technology
When the ten year challenge began doing the rounds on social media, people rushed to post profile pictures of themselves from 2009, side by side with one from 2019, to highlight how much they had changed (or not) in the...
Labour can afford to be far more ambitious with its economic policies – voters are on board
Elon Musk vs Australia: global content take-down orders can harm the internet if adopted widely