Mods Help Companies Relate Better to Customers

San Francisco , Oct. 19, 2017 -- ModSquad, the on-demand digital engagement services company, will be at Zendesk Relate, October 23-25, 2017. The company will present to Relate Live New York attendees how its tried-and-true “MODernized” approach to digital customer engagement and its Zendesk proficiency are the winning combination behind amazing customer relationships.

“As a Zendesk partner, vendor, and customer, ModSquad has a unique 360-degree view of the premier customer support technology that we deploy on many of our client engagements,” said Mary H. Lex, SVP of Business Development at ModSquad. “Relate Live is a wonderful event for us to connect with folks who are just as passionate as we are about creating great customer experiences and who are eager to learn best practices to strengthen relationships with their consumers.”

The Relate Live conference series helps businesses and entrepreneurs explore the complicated nature of customer relationships. It’s packed with training workshops, breakout sessions, keynotes by industry leaders, and networking events. Relate Live New York takes place at Metropolitan Pavilion in the Chelsea neighborhood of Manhattan. More information here: https://relate.zendesk.com/events/relate-live-new-york/.

Since 2013, ModSquad and Zendesk have teamed up to provide companies with top-notch customer support tools and apply best practices, creating satisfying customer relationships. With more than 200 Zendesk installations around the globe to date, ModSquad has set more organizations up on the platform than any company other than Zendesk itself. ModSquad helps businesses make the most of their Zendesk installation, through implementation, integrating chat, phone, and social support systems, creating strategies and customizing reports, training your teams, and ongoing optimization tactics that lead to an overall great experience for your customers. In addition, the company offers more cost-effective and flexible staffing options to address Zendesk tickets. Mods can augment or fill the role of a traditional customer support team while improving the relationship with customers through meaningful and modernized digital engagement.

Additional Resources

• ModSquad Blogs About Zendesk
• Getting Started with ModSquad and Zendesk
• ModSquad News Center
• Connect with us on Facebook, Instagram , LinkedIn, Twitter, YouTube
• Follow Relate on Twitter or @zendesk.

About ModSquad
ModSquad is a global provider of on-demand digital engagement services, known as ModSourcing: outsourcing MODernized. Our experienced professionals engage your customers and communities on a personal level across online, mobile, e-commerce, in-game, application, and social media channels. ModSquad offers expert-level service in customer support, moderation, social, and community. We’ve strategized, designed, and delivered digital initiatives for clients in more than 70 countries, with the capacity to respond in 50+ languages and dialects. We are the Mods!

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