McDonald’s trials contactless fast food outlet in Texas

McDonald’s is testing an automated system in Fort Worth,Texas that lets customers order, pay for and collect food and beverages via touchscreens.

Dubbed Order Ahead Lane, the service is both for drive-through customers pre-ordering via the company’s app and in-store customers planning to dine at home or on the go.

The concept restaurant is considerably smaller than the traditional McDonald’s restaurant in the US.

The restaurant has a delivery pick-up room for couriers to retrieve orders quickly and conveniently. There are also kiosks, where customers can place their orders to go, and a pick-up shelf for orders.

There are also several parking spaces for curbside order pick-up and those designated for delivery drivers.

The restaurant’s app updates, food and beverage conveyor, and new kitchen format all streamline operations that lead to a fast, seamless experience for both customers and crew.