Airbnb Stock Jumps After Q2 Earnings Beat, Strong 2026 Outlook 
Nintendo Shares Jump as Switch 2 Sales Boost Earnings 
Alibaba Plans Revenue-Sharing Model for Qwen3.8-Max AI Commercial Users 
Nvidia to Invest Up to $3 Billion in Blackstone-Backed Lancium 
SK Hynix, Samsung Lead Asian Chip Stock Selloff After Sandisk, Western Digital Outlook 
Moderna Wins FDA Approval for mFLUSIVA mRNA Flu Vaccine for Adults 50+ 
Meta Ordered to Pay $567M Over Child Safety Violations in New Mexico 
Heineken H1 Operating Profit Meets Forecast as Beer Volumes Beat Expectations 
DBS Raises 2025 Outlook After Record Q2 Profit Driven by Wealth Management 
Glencore Posts Strong H1 2026 Earnings, Announces ASX Secondary Listing 
Cloudflare Stock Jumps 15% as Earnings Beat Estimates, 2026 Outlook Raised 
AMP Shares Surge 13% After Strong Profit and A$150 Million Buyback 
Daimler Truck Q2 Profit Falls 18%, 2026 Outlook Raised 
Siemens Energy Q3 Profit Beats Forecast as AI-Driven Power Demand Fuels Growth 
Alphabet Stock Slides as Google AI Pioneer Jeff Dean Exits to Launch Discovery Loop 
Mercedes-Benz Stock Offers Deep-Value Potential as Citi Sees Recovery Catalysts 
Yardley, PA, Feb. 28, 2018 -- Publicis Health today announced that PHrequency, a full-service contact center, was awarded J.D. Power certification in January 2018 by providing “An Outstanding Customer Service Experience” as an Outsourcer for the Pharmaceutical live phone channel. J.D. Power’s rigorous assessment process grants certification only to organizations dedicated to the highest level of customer satisfaction.
|
||||||||
Publicis Health’s contact center, PHrequency, is a dedicated, healthcare-focused, integrated contact center offering engagement resources for both clinical and patient stakeholders. “J.D. Power certification is a prestigious recognition and achieving certification is a tribute to PHrequency’s diverse cross-section of individuals who embody Publicis Health’s client-centric culture, energy, and extensive life sciences industry experience,” said Andrew Adams, President, Publicis Health Solutions, the commercialization division of Publicis Health.
To achieve J.D. Power Certified Contact Center ProgramSM status, PHrequency successfully passed an extensive audit and exceeded a national benchmark for customer satisfaction on a survey of customers. PHrequency customers evaluated the contact center’s performance on factors including customer service representative performance, concern resolution, IVR experience, level of compassion, and overall satisfaction with customer service.
“We are proud of PHrequency’s ability to continuously exceed in quality as we experience unprecedented growth. Our contact center reaches thousands of healthcare providers and patients through many different programs across multiple disease state categories,” said Adams. “We are proud to be the partner of choice for a variety of life sciences clients and we are ultimately most of proud of our people, PHrequency’s true competitive advantage.”
Attachments:
A photo accompanying this announcement is available at http://www.globenewswire.com/NewsRoom/AttachmentNg/4b8e512c-8380-413a-8808-610f27669c6c
A photo accompanying this announcement is available at http://www.globenewswire.com/NewsRoom/AttachmentNg/384bd8d2-b9f4-45f6-a3b0-d4000d33d1e3
Rita Ribeiro Publicis Touchpoint Solutions, Inc. 215-525-9846 [email protected] Kipp Jarecke-Cheng Publicis Health 212-771-5732 [email protected]
