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NEW YORK, Feb. 21, 2017 -- Atera, developer of the cloud-based IT automation platform that combines Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and remote access into one powerful solution, today announced it has added new automation features and upgrades to the platform that offers Managed Service Providers (MSPs) improved performance and efficiency.
“The IT market is constantly evolving, and we want to ensure our MSP partners have the best monitoring technology in order to gain a competitive advantage in the industry,” said Gil Pekelman, CEO at Atera. “That means adding new features to help MSPs scale and automate their processes. Our platform’s agility and our investment in R&D enable us to improve existing features and add better ones faster than any other monitoring platform on the market today. The new features and enhancements are bringing us one step closer to our vision of being the only tool MSPs need to manage their customers’ needs.”
Atera’s new technology improvements were designed to strengthen MSPs’ businesses through automation—ultimately, enabling them to provide a better experience for their customers. MSPs utilizing Atera’s platform will benefit from the following new features that will streamline the automation process:
- Added Auto Healing Scripts, which is a new feature that triggers a script to run when a threshold level is exceeded
- Enhanced out-of-the-box monitoring, further increasing the simplicity and ease-of-use by expanding the network monitoring range
- Full integration of Splashtop, saving time and increasing MSP efficiency when connecting to remote machines
- Streamlined agent installation process through newly integrated troubleshooting diagnostics, improving the speed and ease of installing agents—which combined with Atera’s unlimited agent approach—offers MSPs a greater competitive advantage
In addition to the automation, Atera further upgraded the platform as described below.
- Added script categories, which provides the option to classify scripts by category, making it easier to organize and search
- User activity status updates, enabling MSPs to see if an account is active, disconnected, idle, or locked before remotely connecting to the workstation
- Integrated Wake-on-LAN (WoL) capabilities, allowing a computer to be turned on or awakened directly from the Atera console
- Detailed invoicing creation based on contract type, ticket, and time entry
- Automatic alert system for expiring contracts via email
- Ticket timer options, providing greater flexibility when setting up a ticket both automatically and manually
- Ability to edit or reclassify a ticket name
- Auto-save text added to tickets
Atera is always listening to feedback from MSPs to simplify and improve their monitoring technology.
“Through Atera, we are able to provide our customers with what we believe is the best monitoring platform on the market today,” said Lawrence Guyot, president at ETTE and an Atera partner. “But Atera does not stop there. They are constantly improving the platform and adding new capabilities that provide even more simplification, ease-of-use, and better security. We are happy to have a true partner in Atera.”
In addition to the new features and enhancements, Atera offers a comprehensive suite of security solutions to protect its customers from ransomware and sophisticated cyber-attacks through Webroot, mail filtering, and online backup. These solutions are uniquely suited to bring MSPs better protection, performance, and increase profitability.
Atera is enabling MSPs to improve their business practices through its RMM software, services, and security. Its unmatched technology provides MSPs with the Business Intelligence (BI) they require to succeed with its unique pricing model and a transformative billing dashboard that includes real-time statistics from The Benchmark.
Atera makes it fast and easy for MSPs to migrate their customers to the platform. To learn more about Atera, please call (877) 211-4666, or email [email protected]. MSPs seeking to efficiently and effectively run their businesses should sign up for a 30-day free trial today via www.atera.com.
About Atera
Atera is the developer of the cloud-based IT automation platform that combines RMM, PSA, and remote access into one powerful solution. Atera’s all-in-one innovative platform offers MSPs improved operational efficiency, seamless integration, end-to-end management, and disruptive pricing. To learn more, visit www.atera.com.
Media Contact Amanda Lee ARL Strategic Communications for Atera 727-272-0781 [email protected]
