Recent reports across Reddit said that TeamViewer, the remote viewing service has had a data breach rendering ransomeware virus that erased files of bitcoin users.

A Reddit user named MississippiMaam stated that the person was to download Tor to get instructions as to what to do further, since the background of the TeamViewer session changed to an image that contained a list of instructions. All the files of the person were gone.

In the post, the person says, “One morning I woke up to a “thank-you for using TeamViewer” session with my background changed to an image that contained a list of instructions. I was to download Tor to get instructions on what to do further. It walked me through a set of screens before being asked to send bitcoin to the hackers. All of my files were gone.” The post further stated that, “What the hackers had done was logged into my TeamViewer account, and then encrypted all of my files on my computer, rending them useless. I was asked > to pay an irreversible, anonymous lump sum of cash, in return for my files being unlocked. This virus is called ransomware.”

According to bitcoinist.net, if a bitcoin user uses TeamViewer, then their first step is to check if authentication credentials were leaked by using HaveIBeenPwned to check. If they are leaked, the users must change passwords for every service and see to it that E-mail Id’s and bank accounts were not hacked.

Guiding further, it said that, the user has to login to TeamViewer’s application console where on the upper right of the screen the user has to click username > edit profile > active logins, to see every device and location that has accessed your account.

Reddit posts saw angered users of bitcoin who were affected by the breach. The bit coin users were warned to stop using the same password across domains. It also suggests using SSH tunneling with X-forwarding for the screen and graphics capability if the cryptocurrency is stolen.

Launched in 2005, TeamViewer focuses on cloud-based technologies to enable online support and collaborate in real time across the globe. It provides remote support, remote access, and online collaboration.