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Burger King is taking steps to prevent complaints from its customers. The burger chain now requires its stores to spread good vibes and staff to be very friendly to diners.
Complaints vs. Speed: Which Weighs More for Burger King?
As per Bloomberg, Burger King gives more priority and attention to its customers' complaints than the speed of service when determining or weighing the guests' satisfaction. This is because expansion opportunities are only given to franchisees with the highest scores, and fewer to no customer complaints play a big role in securing excellent score ratings.
This is why most Burger King operators pay close attention to the feedback from diners. But while preventing complaints is a top priority, the home of Whoppers is also making efforts to serve food to customers as quickly as possible.
Burger King's "good vibes" and "speed up" move for serving orders are said to be part of its $400 million plan to bolster traffic in stores and ultimately overcome the years of declining sales. The company will also upgrade its stores to attract more customers and improve its advertising.
"Say it's a guy who's like 38 years old, no kids in the car, and I got to say to him: 'Do you want a crown?' You can't help but smile when you say that, and he can't help but laugh back," Carrols Restaurant Group's chief executive officer, Deborah Derby, explained regarding the promotion of friendliness in the stores. "It forces that extra two minutes of engagement."
RBI Splits Up Burger King, Tim Hortons Reporting Segments
Meanwhile, Restaurant Brands International Inc. (RBI), the parent company of Burger King and Tim Hortons, has updated its reporting for the fiscal year 2023. Starting in the last quarter of 2023, the Canadian fast-food holding company will divide its segments' reporting so that the management of the brands will be easier.
Food Business News reported that previously, RBI's reporting had two segments: Burger King and Tim Hortons. In the revised version, the company will provide investors with more detailed information about the company's performance and growth projections.
Since the burger joint and the coffee chain's segment reporting are being separated, providing these details for each brand will be easier.
Photo by: Ja Kubislav/Unsplash
