CSX Revises Service Metrics to Better Reflect Performance

JACKSONVILLE, Fla., Aug. 22, 2017 -- CSX (Nasdaq:CSX) has revised the way it calculates three key service metrics – Train Velocity, Terminal Dwell and Cars Online – to more accurately reflect the company’s operational performance.

“CSX is transitioning to Precision Scheduled Railroading, which focuses heavily on service to customers and asset utilization,” said E. Hunter Harrison, CSX president and chief executive officer. “These revised service metrics give us a more accurate understanding of how we are performing and where there are additional opportunities for improvement. That clarity is essential to achieving our highest potential performance, which will benefit our customers, our employees and our shareholders.”

CSX’s revised metrics, which are available on the company’s website, are defined as follows:

• Train velocity – CSX’s new definition has been revised to include a train’s end-to-end time, and accordingly, speed. The previous definition only counted time on line of road, and excluded intermediate dwell time for crew changes, freight car pick-up or set-off, or other work events at an intermediate yard. The updated definition includes intermediate dwell, reflecting the true speed of a train from origin to destination, and will help identify all opportunities to move trains faster and more reliably from origin to destination. The inclusion of additional time in train velocity has the effect of reducing speed when compared to the prior methodology.
   
• Terminal dwell – CSX’s new definition has been expanded to include all car dwell time encountered on an end-to-end trip. The previous definition excluded the amount of time a car spent at a terminal during an intermediate work event if it arrived and departed on the same train. The updated definition includes intermediate car dwell for terminal work events when a car arrives and departs on the same train.
  
  This change more accurately reflects all time that a car dwells, and will help identify opportunities to improve asset utilization. The inclusion of these additional dwell events has the effect of reducing terminal dwell when compared to the prior methodology, as intermediate dwell on the same train is often less than dwell events on cars that change trains, which reduces overall average dwell time.
  
  
• Cars online – CSX’s new definition measures the number of active freight rail cars on rail lines operated by CSX. The previous definition included all cars that were last reported on a line operated by CSX, which counted several categories of inactive freight rail cars, including cars that are being repaired, are in storage, have been sold, or are private cars dwelling at a customer location for more than one day. The exclusion of these inactive car categories enables focus on movement and utilization of active cars on the system. As inactive cars become active again, they will be included in the active cars online count. The exclusion of inactive cars has the effect of reducing the number of cars online when compared to the prior methodology.

To assist users in analyzing the company’s historic performance, CSX has restated 2016 and 2017 train velocity and terminal dwell performance data using the new definitions and is making that data along with 2017 cars online data available on its website, www.csx.com/servicemetrics. Please note that CSX’s new metrics differ from data reported by other U.S. railroads, and are not directly comparable.

“These new measures better reflect end-to-end railroad performance,” said Harrison. “We remain committed to meeting our customers’ business requirements throughout the transition to Precision Scheduled Railroading and into the future.”

CSX will continue its required reporting of EP 724 data to the Surface Transportation Board in the prescribed methodology on a weekly basis.

About CSX

CSX, based in Jacksonville, Florida, is a premier transportation company.  It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets, including energy, industrial, construction, agricultural, and consumer products.  For over 190 years, CSX has played a critical role in the nation's economic expansion and industrial development.  Its network connects every major metropolitan area in the eastern United States, where nearly two-thirds of the nation's population resides.  It also links more than 240 short-line railroads and more than 70 ocean, river and lake ports with major population centers and farming towns alike. More information about CSX Corporation and its subsidiaries is available at www.csx.com and on Facebook (http://www.facebook.com/OfficialCSX).

Contact: 
Robert Doolittle, Corporate Communications
202-626-4939