|   Business


  |   Business


Are You Up-to-Date on Internet-Based Phone Services?

Technology has brought VoIP services to the communications dilemma, providing remote locations or displaced users access to telephone services when traditional phone lines aren’t readily available or installed. In the business sector, VoIP services make it possible for multiple employees to access other departments at once, as phone lines aren’t tied up by one or two individuals. Consumer and business needs can benefit from this new phone, but you should know what it is and how it works before abandoning your other communication options.

IP Telephony

If you are confused and wondering about the meaning of VoIP, the word itself is the short form for a Voice over Internet Protocol. This is a phone service provided over a high-speed internet connection, bypassing traditional phone companies. Many individuals are looking at VoIP services because the costs are significantly lower than traditional phone services, and it still offers features like voicemail, call routing, SMS text, and video conferencing. Businesses often get the most use of this communication option, but it is growing in popularity with residential needs as telephone companies are working to transfer their services to a VoIP system.

The Process

In its simplest form, the voice of internet protocol takes an analog signal and encodes into a digital form for transmission across the internet. When the signal is received, it is then decoded through a Session Initiation Protocol (SIP) that allows the receiver to hear the sender’s message and voice. The SIP processes will initiate, modify, maintain, and terminate any of the real-time sessions involving messaging, voice calls, videos, or communication services. Phone companies have used VoIP with their long-distance call services, as companies have found that this protocol of routing calls to an IP gateway streamlines their network and reduced their bandwidth. The receiving end of the gateway converts the call back to a local circuit switch.

IP Phones

It takes a special softphone (called SIP telephones) to connect to a VoIP network. They can be software-based or they can rely on hardware. When using a software SIP, the technology relies on applications either needing an attached headset or a speaker/microphone component on the computer to both make and receive telephone calls. If a hardware SIP has been installed, it looks like a normal phone sitting on your desk. However, rather than plugging into the phone jack and standard landline, the cord out the back is connected directly into the data or internet network. The integrated hub on softphones share the computer’s network connection, so there is no need for an additional network point on the phone itself.

Business Efficiency

Companies looking to boost their efficiency and reduce their expenses have found that computer-to-computer connections are highly affordable and easy to implement. As one of the least expensive VoIP options, computer-to-computer connectivity is simple to set up and can be operated by any skill level. Companies that provide VoIP services often provide the needed software at low cost or no charge, with accessories included speakers, a microphone, sound card, and a reliable high-speed internet connection. This protocol provided increased mobility and functionality, with anyone being able to connect with coworkers or clients even though they aren’t physically at the corporate office. As long as there is an internet connection, phone calls can be made. There have also been adjustments made in areas of mobile operating systems, call screening services, and auto-reception assistance. These options are added or selected according to company needs and the provider’s range of services. Cloud-based business integration is also offered for companies needing a private branch exchange.

The efficiency of VoIP services is just one of the many benefits that have more companies and carriers choosing this communication option. The cost-effectiveness and ease of start-up are two of the other prime motivators.

This article does not necessarily reflect the opinions of the editors or management of EconoTimes.

  • Market Data

Welcome to EconoTimes

Sign up for daily updates for the most important
stories unfolding in the global economy.