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Peter Greenan

Peter Greenan

Senior Lecturer and CMI Programme Director, University of Huddersfield

I joined the University on a full time basis in February 2014. Prior to that I had worked as a part time lecturer since October 2013. This followed a successful 4 year period of study at the University where I completed the CIPD professional development course and gained a Masters Degree in Human Resource Development.

Between Dec 2007 and Feb 2014 I worked for Provident Financial Group where I performed a variety of roles within the People Development function. In the first 2 years I was the training lead on a major new project then I transferred to a Divisional role as a People Development Adviser with a specific remit for Learning and Development. In this role I covered Yorkshire, Humberside, the North East and parts of Nottinghamshire. During this time I also developed and delivered modules centrally on the Leadership and Management programmes accredited by the CMI. Between Nov 2012 and Feb 2014 I was based in Head Office again with Internal Verfirier responsibilities for the CMI Level 5 (Senior Management) programme and I designed and managed the Management Learning Academies which provided a 6 weeks induction to the company for new managers with a mixture of classroom and experiential learning.

Between April 2002 and Dec 2007 I worked for Protocol Skills (the UKs largets independent training provider). Having started out as an assessor I became an Internal Verifier (IV) and as such hold D32, D33 and V1 qualifications. In 2003 I became Area Manager for West Yorkshire and Lead IV for Yorkshire and Humberside. In these combined roles I increased our levels of funding by regularly exceeding the funding body target success rate of 70%. During 2005 and 2006 I was seconded to a change management project group which altered the business model from a paper based to an e-portfolio. My role on the project was training lead and I converted all project material into training materials which I then delivered to the pilot location of Yorkshire and Humberside. This successful pilot enabled the e-portfolio to be adopted on a national basis.

Between March 1997 and April 2002 I worked for Thomas Cook. 1997 – 2001 I worked overseas and progressed from being a rep to Head Rep and Resort Manager. I managed multiple resorts in Menorca and Fuertaventura and was Airport Controller in Cancun. My favourite destination was Mallorca where I worked for 3 seasons. My greatest success as a Resort Manager came in Menorca where I achieved 86% good or excellent customer service scores, from 19,000 guests, against a target of 80%.

2001 – 2002 I was Senior Customer Service Adviser in the Bradford office, leading a team of 9, dealing with post holiday queries.

What customer service disasters tell us about the companies in the firing line

May 27, 2016 15:46 pm UTC| Insights & Views Business

You cant put a price on good customer service. But it turns out you can when things go bad. Scottish Power was fined 18m last month by energy regulator Ofgem after the company received more than 1m complaints from June...

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Economy

Why China’s economy has hit a wall

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Vladimir Putin’s gold strategy explains why sanctions against Russia have failed

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Mentorship is key to improving social and economic outcomes for Black youth

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There’s an extra $1 billion on the table for NT schools. This could change lives if spent well

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Undersea cables for Africa’s internet retrace history and leave digital gaps as they connect continents

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Politics

China's Commerce Minister to Advocate EV Sector in Europe Amid Subsidy, Tariff Probe

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Chinese Hackers Target US Officials and Dissidents in Cyber Espionage Scheme

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SpaceX Builds Spy Satellites for US; Russia Warns of Military Response

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Deepfakes are still new, but 2024 could be the year they have an impact on elections

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Science

How do airplanes fly? An aerospace engineer explains the physics of flight

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The mystery of consciousness shows there may be a limit to what science alone can achieve

The progress of science in the last 400 years is mind-blowing. Who would have thought wed be able to trace the history of our universe to its origins 14 billion years ago? Science has increased the length and the quality...

What is minoxidil, the anti-balding hair growth treatment? Here’s what the science says

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Our survey of the sky is uncovering the secrets of how planets are born

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Archeoastronomy uses the rare times and places of previous total solar eclipses to help us measure history

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Technology

Tesla Cybertruck Gears Up for Thailand, Steals Spotlight in Mexico

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Dogecoin Surges 20% Amid Coinbase Listing Buzz and Whale Moves

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Shiba Inu's Burn Rate Soars by 1,200%, BTC Eyes $80K Pre-Halving Rally

The Shiba Inu community witnesses a staggering 1,200% spike in its burn rate, fueling optimism for a bullish rally, while experts predict Bitcoin (BTC) will approach $80,000 ahead of its next halving. Shiba Inus Burn...

Take-Two Interactive Buys Gearbox Entertainment Company From Embracer

Take-Two Interactive Software Inc. announced it is acquiring Gearbox Entertainment, which the Embracer Group is slashing from its portfolio. The New York-based video game holding firm said the deal is valued at $460...
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